The Opportunity 

Delaware North Gaming is seeking a full-time Surveillance Officer to join our team at Hamburg Gaming in Hamburg, New York. As a Surveillance Officer, you will be conducting facility wide surveillance camera operations and video/audio recordings.

Pay

$18.00 - $18.00 / hourInformation on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Schedule: 2pm - 10pm

Responsibilities 

• Responsible for the enforcement of State Video Lottery regulations.
• Provide surveillance of gaming room floor and cash operations for the purpose of spotting procedural violations and illegal activity
• Use of audio/video equipment to observe business operations.
• Comply with confidentiality regulations regarding all surveillance information including camera coverage, investigations, and proprietary material.
• Verify and account for surveillance records, reports, and camera views.
• Written reports and logging of any observed violations and illegal activity, in a timely manner
• Maintain current knowledge of camera locations and viewing angles.
• Monitor facility intrusion and panic alarms.
• Report promptly all camera and equipment deficiencies
• Maintain a safe work and customer environment.
• Treats each person, customer, or associate as an individual and in a professional manner.
• Leads by example in the skills of Customer service and positive interaction with associates, customers, and supervisors by mutual respect for all person’s needs.
• Demonstrates skill in dealing with customer complaints, using active listening skills to control difficult situations and maintain customer goodwill.
• er complaints, using active listening skills to control difficult situations and maintain customer goodwill.

Qualifications 

• High school diploma or GED required.
• Some college preferred.
• Minimum one to two years related experience.
• Working knowledge of surveillance audio and video equipment
• Must be able to obtain a NYS Video Gaming License
• Pleasant and friendly; ability to adhere to GuestPath’s Universal Service Standards
• Ability to communicate with others.
• Ability to work in a fast-paced environment.
• Attentive and detailed oriented
• Capable of following procedures and taking directions
• Minimum computer skills, including e-mail, word, excel spreadsheets, data input and record keeping.
• Intermediate math skills
• Working knowledge of Microsoft Word, Excel, Access, Power Point
• Superior organization and guest service abilities required.
• Exceptional interpersonal and leadership skills required.
• Excellent oral communication and management skills
• Ability to analyze data and make decisions in a timely manner.
• Good communication skills
• Excellent social skills, professional appearance
• Good written and verbal skills
• Working knowledge of surveillance audio and video equipment

Physical Requirements 

• Ability to hear and speak to communicate on two-way radio
• Ability to sit for long periods of time
• Work environment may consist of a dark area viewing video monitors for entire shift
• Able to lift and carry up to 30 pounds

Shift Details 

Evening shiftWeekends

Who We Are 

Hamburg Gaming, managed by Delaware North is at the Erie County Fairgrounds in Hamburg, New York., near Buffalo. The property features 940 gaming machines on the main gaming floor and an outdoor gaming patio.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Source: Casino Careers